Learning and Assessment Kit-SHBXPSM001 Lead teams in a personal services environment FSK ethics and privacy in ICT

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT530 Design user experience solutions ICTPRG535 Build advanced user interfaces ICTPRG553 Create and develop REST APIs ICTSAD612 Implement and maintain uses of containerisation ICTNWK603 Plan

Units of competency AURBTR101 Inspect and service electric power-assisted bicycles AURBTR104 Diagnose and repair electric bicycles AURBTR103 Retrofit electric drivetrain systems to bicycles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHW025 Provide information and strategies in health care HLTAHW051 Respond to loss

Core units BSBMKG621 Develop organisational marketing strategy BSBMKG622 Manage organisational marketing processes BSBMKG623 Develop marketing plans BSBTWK601 Develop and maintain strategic business networks Elective units BSBMKG624 Manage market research Group A BSBMKG625 Implement and manage international marketing programs Group A BSBMKG626 Develop advertising campaigns Group A BSBCRT512 Originate and develop concepts Group B BSBCRT611 Apply critical thinking for complex problem solving Group B BSBOPS601 Develop and implement business plans Group B BSBSTR601 Manage innovation and continuous improvement Group B BSBTEC601 Review organisational digital strategy Group B If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-SHBXPSM001 Lead teams in a personal services environment FSK ethics and privacy in ICTOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to