Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers MSS Units of competency PSPLEG001 Comply

Units of competency PSPLEG001 Comply with legislation in the public sector PSPETH001 Uphold the values and principles of public service PSPPCM001 Carry out basic procurement If you require RPL Kits with comprehensive benchmarking

You are free to rebrand and reproduce these within your registered training organisation (RTO)

Units of competency RIIWHS201E Work safely and follow WHS policies and procedures RIIWHS206 Control traffic with portable traffic control devices and temporary traffic signs RIIWHS205E Control traffic with stop-slow bat RIICOM201E Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS211 Participate in sustainable work practices BSBTEC202 Use digital technologies to communicate in a work environment BSBWHS211 Contribute to the health and safety of self and others ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTICT215 Operate digital media technology packages Elective units ICTICT207 Integrate commercial computing packages

literacy and numeracy skills Electives TAELLN805 Design and conduct pre-training assessment of adult language

Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers MSS Units of competency PSPLEG001 ComplyOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce